ITIL® 4 Foundation eLearning

ITIL 4 is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 

5.00(4 Ratings)
Course Content Duration: 8h
Course level:Beginner


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$599.00 $700.00

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Course Materials Include

  • Digital-PDF
  • Videos
  • Slides
  • Mock Exams

About Course

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
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What I will learn?

  • An Introduction to ITIL®
  • Concepts of service management
  • Adopt and adapt service management (Guiding Principles)
  • The 34 ITIL practices, with a primary focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Course Curriculum

Introduction to ITIL® 4 Foundation
This module gives you an introduction of the topics and overall course structure.

  • ITIL® 4 Foundation introduction

Course modules
This module covers all of the core competencies that are required to fulfill to gain your certification for the course.

End of module revision
Each module is gone through with a 5 mins video to show how all of the parts of the topics fit together.

ITIL® 4 Foundation Appendix (Further reading)

AXLE Car Hire scenarios
This topic covers the Axel car hire scenarios, they allow for you to read through a mock scenario and company situation where the best practice methods are applied to help improve the company and its operations.

Interactive Quiz
Quizzes that allow you to test your skills. Not timed, or any ranking, just revision for each module.

Champions Quiz challenge

ITIL® 4 Foundation Mock Exams


Take the exam and get certified!

About The Instructor

Student Ratings & Reviews

Total 4 Ratings
4 Ratings
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3 months ago
It was a very good match, I appreciated the inclusion of mock exams, they were very helpful.
3 months ago
The course was very informative and thorough!
4 months ago
Best content and information. well structured for understanding.
1 year ago
Scott's delivery was simple and very easy to absorb.
Categories ITIL

Target Audience

  • The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit. This course and the related certification can be beneficial for the following roles:
  • IT Service Management
  • Operations and Incident management
  • IT Change & Release management
  • IT Supplier & Vendor management
  • Business Analysis and Design
  • Business analysts & Service desk analysts
  • IT Architects
  • Development
  • IT Project & Programme Management
  • Risk and Compliance
  • Information Security management
  • We can also deliver and customize this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 0429 003 500.


  • There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.