The ITIL® 4 Service Configuration Management (SCM) #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts,
principles, value and challenges of the Service Configuration Management practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable
information about the configuration of services, and the configuration items that support them,
is available when and where it is needed.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
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