Topic: ITIL 4 Practice Manager - Plan, Implement & Contro

Assessment

ITIL 4 - ITAM Paper 2
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key
concepts, principles, value and challenges of the IT Asset Management practice. It is intended to
provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual
requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Number of Marks: 40. There are 40 questions, each worth 1 mark.
Pass Mark: 65%. Answer 26 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 40
The ITIL® 4 ITAM #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key
concepts, principles, value and challenges of the IT Asset Management practice. It is intended to
provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual
requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Number of Marks: 40. There are 40 questions, each worth 1 mark.
Pass Mark: 65%. Answer 26 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - ITAM Paper 1
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key
concepts, principles, value and challenges of the IT Asset Management practice. It is intended to
provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual
requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Number of Marks: 40. There are 40 questions, each worth 1 mark.
Pass Mark: 65%. Answer 26 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 40
The ITIL® 4 ITAM #1 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key
concepts, principles, value and challenges of the IT Asset Management practice. It is intended to
provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual
requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Number of Marks: 40. There are 40 questions, each worth 1 mark.
Pass Mark: 65%. Answer 26 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - Change Enablement P2
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Change Enablement #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - Change Enablement P1
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Change Enablement #1 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - Release Management P2
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Release Management #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - SCM Paper 2
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts,
principles, value and challenges of the Service Configuration Management practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable
information about the configuration of services, and the configuration items that support them,
is available when and where it is needed.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Service Configuration Management (SCM) #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts,
principles, value and challenges of the Service Configuration Management practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable
information about the configuration of services, and the configuration items that support them,
is available when and where it is needed.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - SCM Paper 1
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts,
principles, value and challenges of the Service Configuration Management practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable
information about the configuration of services, and the configuration items that support them,
is available when and where it is needed.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Service Configuration Management (SCM) #1 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts,
principles, value and challenges of the Service Configuration Management practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable
information about the configuration of services, and the configuration items that support them,
is available when and where it is needed.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 DM Paper 2
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles,
value and challenges of the Deployment Management Practice. It is intended to provide candidates
with best practice guidance on how to move new or changed hardware, software, documentation,
processes, or any other component to live environments.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Deployment Management #2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles,
value and challenges of the Deployment Management Practice. It is intended to provide candidates
with best practice guidance on how to move new or changed hardware, software, documentation,
processes, or any other component to live environments.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 DM Paper 1
Assessment
MasterClassTitle
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles,
value and challenges of the Deployment Management Practice. It is intended to provide candidates
with best practice guidance on how to move new or changed hardware, software, documentation,
processes, or any other component to live environments.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 09-07-2025
- Played: 0
- Questions: 20
The ITIL® 4 Deployment Management #1 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
This module focuses on providing the candidates with the understanding of the key concepts, principles,
value and challenges of the Deployment Management Practice. It is intended to provide candidates
with best practice guidance on how to move new or changed hardware, software, documentation,
processes, or any other component to live environments.
Examination Duration: 30 minutes
Instructions
Material Allowed: This is a ‘closed book’ exam. The ITIL 4 Deployment Management Practice publication should be used for study, but is NOT permitted to be used in the exam.
Exam duration: 30 Minutes
Number of Marks: 20. There are 20 questions, each worth 1 mark.
Pass Mark: 65%. Answer 13 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved.

Assessment

ITIL 4 - PIC Exam Prep 2
Assessment
MasterClassTitle
Multiple Choice
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a closed-book exam. The ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications should be used for study NOT permitted to be used in the exam.
Exam duration: 90 Minutes
Number of Marks: 60. There are 60 questions, each worth 1 mark.
Pass Mark: 65%. Answer 39 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved. Champions Portal Copyright © unless otherwise stated.

- Topic: ITIL 4 Practice Manager - Plan, Implement & Contro
- Author: HEggleton
- Created: 21-05-2024
- Played: 0
- Questions: 60
The ITIL® 4 PIC Examination#2 is sponsored by AHE Partnership, an Axelos Accredited Consulting Partner.
Multiple Choice
Examination Duration: 90 minutes
Instructions
Material Allowed: This is a closed-book exam. The ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications should be used for study NOT permitted to be used in the exam.
Exam duration: 90 Minutes
Number of Marks: 60. There are 60 questions, each worth 1 mark.
Pass Mark: 65%. Answer 39 questions correctly.
©AXELOS Limited 2023.
AXELOS®, ITIL® and the swirl logo are registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited.
All rights reserved. Champions Portal Copyright © unless otherwise stated.